HealthTracer.com, Inc. utilizes advanced computer systems, a specialized database and programming, and a custom automated Fax Back System.

Our security features include dual file servers running on a 100-Megabit per second network. Both Servers are dual-processor Intel PIII 400's with mirroring hard drives and automated backups for dual redundancy. Each server is capable of mirroring each other for added security.

Our software is custom built utilizing C++, Visual Basic and SQL server. The software is able to be reconfigured and setup in a different location within minutes in the event of a building catastrophe. The stored information may be retrieved in multiple manners based on varied search criteria.

HealthTracer's Fax Back System is a standalone server. This server is capable of 200 incoming and/or outgoing phone calls per hour. It is expandable and can include fax broadcasts during low use time. The automation of the system is what allows members to receive their faxed information within seconds, using a PIN and an available "fax-to" number. Records are recognized and retrieved via the PIN and are automatically faxed to the fax number entered by the user. Because the PIN for life-saving information is on the member's HealthTracer card, information may be accessed even if the member is unconscious, disoriented or not lucid.

Our phone system, using a dedicated T-1 with 128-bit encryption, is built on the best equipment 3-Com Ethernet has to offer. Staff is on call 24 hours a day and are notified by pager or phone when calls come in outside of regular office hours. These remote capabilities are the same as if they were in the office. Members press "1" for access to the automated Fax Back System in the event of an emergency (no staff required) or "2" to speak to a staff member. Again, should a call come in outside of regular office hours, phones may be forwarded and answered by a staff member from anywhere, allowing 24/7-member access to HealthTracer staff.

HealthTracer understands how vitally important your records are. We have fire protected our computer and server locations with NO BURN flame retardant products. This fire protection, provided by Midwest No-Burn, ensures that your medical records remain safe from the devastation of fire.